![]() ![]() If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. Alternatively, the parcel can be left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If the goods are still required, you will be charged an additional shipping fee for a second delivery. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. Any orders placed over the weekend will be considered as being placed on a Monday before 6pm Standard Shipping Working days are Monday to Friday, excluding public holidays. We use this major carriers to ship our items: Air Mail ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |